Assisting callers with special tools
Issue 5 July 2001 51
Example
George calls you and you press the
START button and dial Harry, who answers. At
this point, George is split away, and Harry and you are in conversation. If you
wish to consult with George, but do not want Harry on the same call with George,
then you can press the
SPLIT SWAP button which will split Harry away and George
is in conversation with you. If you press the
SPLIT SWAP button again, then Harry
will be active with you and George is split away.
Feature name
Split Swap
Procedures
To activate Split Swap:
1. Press the
SPLIT SWAP button.
To deactivate Split Swap, do one of the following:
1. Press the
SPLIT button and all parties are joined in conference.
2. Press the
RELEASE button and the active call and the split call are connected.
3. Press the
HOLD button and the active call and the split call are connected
and the connected call is put on hold.
4. Press the
CANCEL button and the active call drops and the split away party
joins with you as the active call.
Interrupting a call
You can interrupt someone who is on a call.
Example
Telemarketer Sara Adams has a son, Rob, who just broke his leg. Rob’s high
school coach calls Sara to let her know that they are taking Rob to the hospital. Pat
assists Rob’s coach by interrupting Sara’s existing call. Now Rob’s coach can talk
to Sara.
Feature name
Attendant Intrusion
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