CAS operating procedures
Issue 5 July 2001 77
CAS operating procedures
Operating procedures for CAS environments work similarly to standard
environments. However, transferring calls, placing calls on hold, console backup
services, and night service function differently in CAS environments. The
following section describes these procedures in detail.
Transferring CAS calls
To transfer CAS calls:
1. Press a call appearance button.
2. Listen for a call identification tone (if provided by the branch).
3. Press the
START button.
4. Listen for a dial tone.
NOTE:
Do not continue until you hear a dial tone. The call does not go
through if you proceed before the dial tone sounds.
5. Dial the requested internal or external number.
6. Select one of the following options:
■ If you are not going to announce the call, press the RELEASE button
as soon as the call starts to ring.
or
■ If you are going to announce the call, wait for the called party to
answer. When the called party accepts the call, press the
RELEASE
button.
If the called party declines to talk to the caller, press the
CANCEL
button to reconnect with the caller. Explain to the caller that the
called party is not available; take a message or ask the caller to try
again later; then press the
RELEASE button.
or
■ If the called party, is busy or doesn’t answer, press the CANCEL
button to reconnect with the caller. Explain to the caller that the
called party cannot be reached. If the caller wants to wait, transfer
the call again; then press the
RELEASE button. If the caller does not
want to wait, take a message and press the
RELEASE button.
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