Avaya


Definity - Call Appearance Buttons and Lamps

Understanding the console layout
8 DEFINITY ECS Console Operations
Call appearance buttons and lamps
The call appearance buttons and lamps allow you to answer calls, place calls, or
identify when calls are placed on hold. They include:
■ A call appearance button for answering or placing calls
■ An Atnd lamp that lights when you answer or place a call. This lamp
flashes when an incoming call comes to the console, or when a transferred
call returns to the console.
■ A Hold lamp that lights when you place a call on hold. This lamp flashes
when a call remains on hold longer than the acceptable time limit that is
programmed on your console.
Figure 4. Call appearance buttons and lamps
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Hold lamp
Attendant lamp
Call appearance button
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