Assisting callers with special tools
Issue 5 July 2001 53
Notification of emergency calls
Your system manager decides whether one or more attendant consoles, one or
more digital telephones, and up to 3 pagers will receive notification of emergency
calls. When system users dial an emergency service agency telephone number (for
example, 911), these devices are notified that an emergency call was made.
Example
Edward Murrow, Widgets, Inc. salesman, just fell down a flight of stairs breaking
his leg. Tom Bronaw, who was nearby, calls the emergency service agency
telephone number (for example, 911). As soon as the call is made, all consoles and
digital telephones with an assigned
CRSS-ALERT button, and all assigned pagers,
are notified that an emergency call has been placed. The following information
appears on Pat’s display:
Feature name
Crisis Alert — Every User Responds
Procedures
If you work for a company that has more than one console or digital telephone that
has been designated to respond to emergency calls, the following occurs:
1. The
CRSS-ALERT button flashes and a continuous ring alerts the designated
consoles and digital telephones. The display shows the current crisis alert,
overwriting any current display.
2. Because each console and digital telephone user must acknowledge each
alert, each user pushes the
CRSS-ALERT button, turning off the ringing. The
CRSS-ALERT button continues to flash.
3. Each user records the crisis alert information.
4. Each user pushes the
CRSS-ALERT button again and the lamp lights steady.
5. Each user pushes the
CRSS-ALERT button a third time and the lamp turns off
and the display clears.
Feature name
Crisis Alert — Single User Responds
E=Tom Bronaw 3041 EMERGENCY
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