Using the features
66 DEFINITY ECS Console Operations
Procedures
To store a message when a phone is busy or a call goes unanswered:
1. Press the
START button.
2. Dial the desired extension.
Called party’s phone is busy or goes unanswered.
3. Press the
LWC button. This leaves a preprogrammed “call me” message.
4. Hang up.
To cancel a message you left for a system user:
1. Press the
START button.
2. Press the
LWC CANCEL button.
3. Dial the extension number where the message was left.
4. One of the following occurs:
■ If you hear a confirmation tone (3 short bursts of tone), press the
RELEASE button.
■ If you hear a reorder tone (fast busy tone), press the CANCEL button
to try again.
Retrieving messages
You can retrieve messages for other system users. Other system users may or may
not be able to retrieve their own messages.
Example
Rich Winston, manager of Widgets, Inc. self-cleaning bathtub manufacturing,
needs to retrieve leave word calling messages left for him on his assembly line
phone. He calls Pat and Pat sees the following information on her display:
Pat tells Rich that Ann Carter called him two times. The last time she called was at
10:45 A.M. on February 7. Ann wants Rich to call her back at extension 3124.
Feature name
Message Retrieval
Carter Ann 2/7 10:45a 2 CALL 3124
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