Features for internal use
Issue 5 July 2001 65
Assigning main console operators
Your system manager designates a console operator from a multi-branch system to
answer calls from more than one branch location. Console operators, located at
each branch, can answer calls for their branch, but not another branch.
Example
Since Widgets, Inc. combined operations with Widgets International, system
manager Kelly Ratliffe programs the console at Widgets International with the
capability to answer calls at Widgets, Inc. too. Pat can still answer calls from
Widgets, Inc., but cannot answer calls that go to Widgets International. On the
other hand, Lee Miller, Widgets International operator, can answer calls for both
sites.
Feature name
Inter-PBX Attendant Calls
Procedures
Follow normal calling procedures.
Leaving messages
Internal users can leave short, preprogrammed “call me” messages for other
internal users. When the system stores a message, the Message Waiting lamp on
the called party’s phone lights.
Example
At Widgets, Inc. Pat receives numerous calls for president Randy Foxworthy that
require personal attention. When Randy is unavailable to take these calls, Pat uses
leave word calling to notify Randy that he has a call that she must discuss with
him.
Feature name
Leave Word Calling
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