Avaya


Definity - Forwarding All Calls

Using the features
42 DEFINITY ECS Console Operations
Procedures
Table 6 describes the information that displays on your display when call
coverage calls come to your console.
Forwarding all calls
You can forward all calls or remove forwarding for all calls for any extension in
the system except the console.
Exception:
Ask your system manager if you work in a Distributed Communications System
(DCS) environment. If you do, the forwarded-to telephone number must not:
■ Be longer than 10 digits. The 10 digits can include a 3-digit access code
followed by a typical 7-digit telephone number.
■ Include authorization codes. Authorization codes cannot be in the
forwarded-to telephone number.
Example
Bob Sisterkey, quality assurance specialist at Widgets, Inc., had to leave the office
in a hurry for a personal emergency. He is expecting an important phone call, so
he calls Pat and asks her to forward his calls to another member of his team. Pat
uses the call forwarding all calls procedures to forward his calls to his team
member.
Feature name
Call Forwarding All Calls
Table 6. Call Coverage display information
Display Meaning
B
or b The called party is already on a call. Your console displays the
caller’s number and the unanswered phone’s number.
d
Nobody answered this phone or the calling party sent the call to
coverage. Your console displays the caller’s number and the
unanswered phone’s number.
s
All calls that come to this number are sent temporarily to coverage.