Issue 5 July 2001 33
4
Using the features
You might find yourself working at an organization that requires you to know
more than the standard operating procedures outlined in the previous chapter. For
example, you may be the guardian of your company’s long distance calling
privileges.
This chapter describes features available at your console. You may not have every
feature described in this chapter. To obtain a list of your company’s features and
their associated access codes, check with your system manager.
Information for each feature discussed in this chapter includes a brief feature
description, an example that illustrates the feature, the feature’s official name, and
step-by-step procedures for using the feature. The following procedures are
described:
■ ‘‘Speeding up the console’’ on page 34
■ ‘‘Handling multiple-party calls’’ on page 36
■ ‘‘Answering calls for another party’’ on page 40
■ ‘‘Paging for called parties’’ on page 44
■ ‘‘Assisting callers with special tools’’ on page 49
■ ‘‘Managing outside lines’’ on page 57
■ ‘‘Features for internal use’’ on page 60
The examples in this chapter are based on a fictitious company, Widgets, Inc., that
produces self-cleaning bathtubs. The console operator for Widgets, Inc., Pat
Davis, manages calls for this 500-employee company.
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