Barco CSE-200 Installation Manual

8. Troubleshooting
8. TROUBLESHOOTING
8.1 Troubleshooting list
Problem solving
Problem
Cause Solution
Quality of the image on the meeting room
display is not satisfactory
The quality or length of the cable be tween
the Base Unit and the display or the
connection between these two.
• Replace the cable.
• Use ano ther cable.
Bad resolution of the display
The system can handle the average
laptop resolution of 3 M egapixel.
However, up or down scaling on the
meeting room display can cause visible
artefacts.
Change the resolution on the web
interface and m atch it to the native
resolution of the meeting room display.
Users have a bad wireless c onnection.
The c onnection from the Button to the
Base Un it keeps falling aw ay.
Wireless congestion
• Use a W iFi s canner to find a free
wireless channel and select it via
the web interface. You c an use
commercial as well as free online
tools such as inSSIDer or X irrus for
this. Refer to “WiF i settings”.
Low signal strength
• Put the Base Unit closer to the
meeting room table.
• Change the orientation of the
antennas at the back of the Base
Unit.
• Remove or limit as much as possible
all obstructions b etween the Buttons
and the B ase Unit.
Web interface is not accessible
Browser
• Use another browser (version).
• Check the browser settings.
No connection
• There are three methods to access
the web interface. Refer to the
corresponding chapter of the
documentation.
• Ch e ck t h e proxy settin g s
Users do not get a CSE-200 drive when
inserting the Button in their laptop.
• No automatic refresh of drives
• Windows tries to a ssign the
ClickShare drive to an already
reserved drive letter
• Refresh your view on the laptop.
• Use Microsoft Window s Disk
Management to assign it to a free
drive letter.
Bad c onnection at USB port on the laptop
• Reconnect to the USB po rt.
• Try another USB port.
• Reboot the laptop.
• Some types of USB devices m ight
be bloc ked as a compan y policy.
• USB port settings on the laptop
might limit the usage of high power
USB devices when on battery power.
If p ossible, change the USB port policy
on the laptop.
R5900023 CSE-200 11/04/2016 65

Barco CSE-200 Specifications

General

Brand	Barco
Model	CSE-200
Category	Projector Accessories
Language	English