8. Troubleshooting
Problem
Cause Solution
Low video performance Laptop performance
• Lower the screen res olution of the
laptop.
• Disable the har dware acceleration
for video.
• Use only a part of the display to
show the video.
• Right click ClickShare icon in system
tray and click on Capture mod e to
toggle the current setting..
Wireless con n ect ivity
See “Users have bad c onnectivity”
Video is not shown on screen Player uses overlays
Disable the usage of overlays in the
preferences of the video player.
The content uses HDCP ClickShare does not s upport s howing
HDCP content (it will be displayed as
black)
Some programs of Windows are not
shown on the display
Use of overlays, 3D or hardware
acceleration in the GPU
• Disable overlays or hardware
acceleration in the G PU.
• Disable AeroGlass in Window s 7
• Upgrade the Base Unit to the latest
software version.
When using Windows 7 the following
message about the Windows Aero color
scheme appears: "W indows has detected
your computer ’s performance is slow.
This could be because there are not
enough resources to run the Windows
Aero color schem e. To improve...".
ClickShare uses resources from the
GPU. In combination with other programs
which do so, Windows 7 sometimes
shows this message suggesting to
disable Aero to improve the performance
of your laptop.
It is safe to ignore this m essag e and
choose ’Keep the current color scheme’.
You r screen is not shown on the display
when pressing the Button
You are the second person that wants
to share content. Only one screen can
appear simultaneously
Click and hold the button for 2 seconds
to use the Show me full screen function.
The C lickShare software is not running. Go to the ClickShare drive and run the
software.
You r content is removed from the display
and the LEDs on the button are blinking
white
Connection to the Base Unit is lost. ClickShare tries to restore the connection
automatically. If it fails, the LEDs on the
Button start blinking red.
Unplug the button f rom your laptop and
try a new button.
Noting is shown on the displays at all.
The displays are switched off. Switch on the displays.
The display c able is not correctly
connected
Insert the display cable to the display and
theBaseUnit.
The display does not recognize or is
not able to display the Bas e Unit output
resolution.
Change the corresponding setting via the
web interface.
The B ase Un it is in standby m ode Briefly pus h the standby button on the
Base Unit or insert a button and run the
ClickShare software.
Bad W iFi connec tivity
Congestion of the wireless channel
Use wireless network s can tools to look
for free or the least congested channels.
Metal cabinets, walls, construction
elements, ... can cause reflections
deteriorating the wireless signal.
Obstructions between Buttons and B ase
Unit cause lowering of the wireless
strength a nd qu
ality.
Move the Base U nit to another place in
the room.
Avoid placing it inside cabinets, false
ceiling, belo
w the table, behind a wall, in
another room, ....
Re-orient he Base Un it antennas
Check out th
e ClickShare White paper
on W iFi See w
ww.bar co.com/clickshare.
66 R5900023 CSE-200 11/04/2016
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