88 ATICS-2-ISO_D00046_04_M_XXEN / 03.2021
Troubleshooting
Why does the ATICS® not display the set time?
The time of the ATICS® is set by the BMS bus master. The time for the ATICS® only is required in the rare
case when no BMS bus is used. In this case, ATICS® displays the fault message "No master".
How do I eliminate the message "No master"?
ATICS® is designed for applications where functional safety is of top priority. Therefore, this message is
necessary. For applications where functional safety only plays a subordinate role, master monitoring
can be disabled in the menu "Settings > Interface > Failure monitoring".
ATICS® does not switch over. In the last line on the display it indicates: "t(0): xx s".
ATICS® is waiting for the time delay t(0) to elapse and displays the remaining time in seconds. Only then
can the ATICS® switch over. The time delay can be due to the following reasons:
• ATICS® is just switching. The set time delay in switch position "0" (dead time) is several sec-
onds (see „Settings menu 1: Changeover“ on p. 67)
• ATICS® has just been supplied with voltage. After the time delay has elapsed, ATICS® is ready
for operation.
• Within a short period of time, ATICS® carried out more than 12 changeover operations. The
time delay is required to cool the system.
Why does writing back reports/backups lead to error messages?
ATICS® – like many Bender devices – can be monitored and configured by means of a Bender gateway
CP700, COM46x… etc. The gateways are operated via a web user interface that is displayed using an
Internet browser.
One of the functions of these gateways is saving reports. A report is used to store the settings and
measured values of a bus device. By creating a backup, data loss (e.g. by accidentally deleting settings)
can be avoided. The backup can also be imported to another device of the same type. This may be nec-
essary if a device is replaced or if several devices are to be configured for similar tasks.
ATICS® is continuously further developed and maintained. This also affects the content of the report file.
If you try to save a report that was generated with an older ATICS® (version older than 1.20) in an ATICS®
with a current firmware, this can lead to error messages. These error messages are displayed on the
web user interface.
• Repeat the saving process of the report in ATICS® several times. This way, the majority of the
parameters can still be transferred. The remaining error messages indicate the parameters
that have to be changed manually.
• To conclude, check all settings saved in the ATICS®.
• Save these settings in a new report file.
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