Bender COMTRAXX MK2430 - Technical Support: Service and Support; First Level Support; Repair Service; Field Service

Important information
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MK2430_D00129_02_M_XXEN/09.2019
1.2 Technical support: service and support
For commissioning and troubleshooting Bender offers you:
1.2.1 First level support
Technical support by phone or e-mail for all Bender products
 Questions about special customer applications
 Commissioning
 Troubleshooting
Telephone: +49 6401 807-760*
Fax: +49 6401 807-259
In Germany only: 0700BenderHelp (Tel. and Fax)
E-mail: support@bender-service.de
1.2.2 Repair service
Repair, calibration, update and replacement service for Bender products
 Repair, calibration, testing and analysing Bender products
 Hardware and software update for Bender devices
 Delivery of replacement devices for faulty or incorrectly delivered Bender devices
 Extended warranty for Bender devices with in-house repair service resp. replace-
ment devices at no extra cost
Telephone: +49 6401 807-780** (technical issues)
+49 6401 807-784**, -785** (commercial matters)
Fax: +49 6401 807-789
E-mail: repair@bender-service.de
Please send the devices for repair to the following address:
Bender GmbH, Repair-Service,
Londorfer Straße 65,
35305 Grünberg
1.2.3 Field service
On-site service for all Bender products
 Commissioning, parameter setting, maintenance, troubleshooting for Bender
products
 Analysis of the electrical installation in the building (power quality test, EMC test,
thermography)
 Practical training courses for customers