Important information
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1.2 Technical support
1.2.1 End customer support and advice
Technical support by phone or e-mail for all Bender products
• Questions concerning specific customer applications
• Commissioning
•Troubleshooting
Telephone: +49 6401 807-760 (365 days from 07:00 - 20:00 Uhr [MEZ/UTC +1])
Fax: +49 6401 807-259
0700BenderHelp (Tel. and Fax in Germany only)
E-mail: support@bender.de
1.2.2 Repair
Repair, calibration, update and replacement service for Bender products
• Repairing, calibrating, testing and analysing Bender products
• Hardware and software update for Bender devices
• Delivery of replacement devices
• Extended guarantee, in-house repair service, replacement devices at no extra cost
Telephone: +49 6401 807-780* (technical issues)
+49 6401 807-784*, -785* (sales)
Fax: +49 6401 807-789
E-mail: repair@bender.de
Please send the devices for repair to the following address:
Bender GmbH, Repair-Service,
Londorfer Strasse 65,
35305 Grünberg
1.2.3 Customer service
On-site service for all Bender products
• Commissioning, parameter setting, maintenance, troubleshooting
• Analysis of the electrical installation in the building (power quality test, EMC test, ther-
mography)
• Training courses for customers
Telephone: +49 6401 807-752*, -762* (technical issues)/
+49 6401 807-753* (sales)
Fax: +49 6401 807-759
E-mail: fieldservice@bender.de
Internet: www.bender.de
* Mo-Thu 07:00 a.m. - 16:00 p.m. , Fr 07:00 a.m. - 13:00 p.m.
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