SECTION 6 DIAGNOSTICS AND TROUBLESHOOTING
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6-11
Status Messages: Possible Causes: Corrective Actions:
Snapshot Error
[ 6000- 6999 ]
Operating system has noted
that the snapshot process
has not completed correctly.
1. Retry snapshot.
2. Restart monitor.
3. Reset monitor.
4. Replace monitor.
6.4 Using the Reset button
The Reset button is located on the back panel of the monitor. If necessary, the software can
be reset by accessing this button with a ballpoint pen, paper clip or other similar tool.
6.5 What to do if the BIS VISTA Monitoring
System Requires Service
Contact your local distributor to determine where servicing will occur. Aspect’s Technical
Service Department will assist you in isolating the problem to a specific component. Have
the equipment available when you call so that you can supply the appropriate serial numbers
and a detailed description of the problem. If it becomes necessary to return a unit directly to
Aspect Medical Systems, follow the procedure below:
• Contact Aspect’s Technical Service Department to obtain a Returned Materials
Authorization (RMA) number. (The Technical Service phone number is printed on
the back cover of this manual.) The RMA number must appear on the outside of the
shipping container.
• Use the original shipping container, if available, or equivalent packaging to protect
the product. Seal the package with plastic shipping tape rather than masking tape.
Mark shipping or storage container FRAGILE.
• If the repair or replacement is covered by the warranty, Aspect will bear the costs of
shipping the repaired or replacement product back to the user. All other shipping
costs shall be paid by the user.
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