Problem Possible Reasons or Solutions
Battery is getting hot It is normal for batteries to heat up during
charge. However, they should be just warm
to the touch. If they are getting too hot,
reduce the Charge rate or Trickle Charge
Rate in the Extended C-code and/or activate
the adapter temperature sensing.
Battery passes on analyzer but
fails in the field.
Run OhmTest. If the resistance is high, the
battery may not be able to hold a charge.
Run Self-Discharge. If self-discharge is more
than 30%, the battery may not be able to
hold a charge.
Battery service does not start or
is not recognized when inserted
in the analyzer.
Ensure that the adapter is firmly inserted into
the analyzer.
Verify that the battery is correctly and firmly
inserted into the adapter. Ensure that the
contacts on the battery connect with the
contacts on the adapter.
If the battery has a switch, turn it on.
Press ENTER after selecting the C-code and
the service program.
Verify that the selected C-code is correct for
the battery.
Battery voltage is too low for battery to be
recognized by the unit. Run Boost, (see To
run the Boost program, page 38).
Cannot program an 18V (or
higher voltage) battery.
Batteries higher than 14.4V require the
C7400ER-C. The C7200-C and C7400-C
can service a maximum of 14.4V. The
C7200-C and C7400-C cannot be modified
to accommodate batteries higher than
14.4V.
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