Problem Possible Reasons or Solutions
Program did not resume after a
power failure.
Default power-off time out is 1 hour. Users
can increase the default time to 2; 12; 24; 48
or 72 hours.
Note: if using BatteryShop, servicing data
will not be saved.
If the power fails during the information save
(this occurs every minute), the program will
not continue when power resumes.
QuickTest, Q-Learn and Learn do
not appear on the display
Older Battery Adapters have a 4-kilobit
capacity. All new Battery Adapters
manufactured by Cadex, however, have a
16-kilobit capacity. (All 16K adapters are
identified with a label at the back.) 16K
adapters are needed for the QuickTest, Q-
Learn and Learn programs.
Reports or labels are not printing. Check the serial port setup for the serial
printer (see Connecting Other Devices to
the Serial Port, page 72).
Check that the serial port is enabled for
correct print device (see Connecting Other
Devices to the Serial Port, page 72).
Check that the serial cable is correctly
configured (see Typical Serial Cable Pin
Configurations, page 73).
Resistance readings are
consistently high.
Calibrate the station, (see Calibrating
Adapters, page 113).
The battery or adapter contacts may be
damaged.
The battery is faulty.
Service starts without asking for
the C-code
Turn ON the ‘Ask for Battery C-code’ setting
in Battery Startup under the Option Controls,
(see To set user input, page 77).
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