No. Messages Timing of dis-
play
Cause Remedy
11 An error occurred.
Error Code: [xxx]
Notice of version
information (main
screen)
Failed to acquire version in-
formation of device due to
no CDS registration of firm-
ware version of device.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
At the time of notifying ver-
sion information, failed to
connect to the delivery
server.
Check if the network environment is correct to solve the
cause of the error occurrence. If the network environment of
the device is correct, obtain the log etc. (Refer to "System
Management Operations" under "Version Upgrade"of "Up-
dater" in "Troubleshooting" of this manual.) and contact
Support Div. of the sales company.
No return of notifying ver-
sion information
Network cable was discon-
nected during notice of ver-
sion information.
Re-connect the network cable and re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
Failed to send notice of ver-
sion information since the
main power was turned
OFF and then ON during
the sending.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
Server stopped at the time
of sending notice of version
information.
Check the network environment of the device and re-exe-
cute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
An internal error occurred
at the time of sending notice
of version information.
Obtain the log etc. (Refer to "System Management Opera-
tions" under "Version Upgrade"of "Updater" in "Trouble-
shooting" of this manual.) and contact Support Div. of the
sales company.
11 An error occurred.
Error Code: [xxx]
UGW linkage
(main screen)
UGW linkage was turned
ON when eRDS was OFF.
For a device using eRDS, turn ON the eRDS. For a device
not using eRDS, turn OFF the UGW linkage.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
An internal error occurred
at the time of acquiring de-
livery information.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
On-site (error dia-
logue)
An internal error occurred
at the time of acquiring ap-
plicable firmware informa-
tion.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
An internal error occurred
at the time of sending ap-
proval information.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
An internal error occurred
at the time of delivery order
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
Immediate down-
load (error dia-
logue)
An internal error occurred
at the time of requesting
firmware delivery informa-
tion.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
3. Technical Explanation (System)
64
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