No. Messages Timing of dis-
play
Cause Remedy
11 An error occurred.
Error Code: [xxx]
Immediate down-
load (error dia-
logue)
During the download, all
space in the storage disk
was occupied. (DiskFull)
After adding vacant space of the storage disk, re-execute
the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
At the end of receipt, an in-
ternal error occurred.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
Manual update
(error dialogue)
At the update start, an in-
ternal error occurred.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company
Automatic update
(error dialogue)
At the update start, an in-
ternal error occurred.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
Deletion of down-
loaded firmware
At the time of notifying can-
cellation, an internal error
occurred.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
12 An error occurred.
Check the Update
Firmware screen.
UGW linkage
(main screen)
eRDS sent an order but Up-
dater failed to connect to
server.
Conduct a communication test to analyze the cause of the
error. After solving the cause, resend the order from the
eRDS.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
Delivery server stopped. Contact the sales company's Support Department.
After confirming restoration of the delivery server, re-exe-
cute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under ¡°Version Upgrade¡±of "Updater" in
¡°Troubleshooting¡± of this manual.) and contact Support
Div. of the sales company.
Scheduled date and time
acquired from the delivery
server was before current
time (15 or more min had
passed.)
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
Scheduled data and time
acquired from the delivery
server did not exist.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
Immediate down-
load (main
screen)
At the time of immediate
download, turned OFF and
then ON the power of de-
vice main body.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company.
Manual update
(main screen) Au-
tomatic update
(main screen)
Updated version was differ-
ent from the ordered ver-
sion.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under “Version Upgrade”of "Updater" in
“Troubleshooting” of this manual.) and contact Support Div.
of the sales company
3. Technical Explanation (System)
65
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