Error Code Description Remedy Cause of error
CDS server UPDATER
81060002 • The number of digits or type of characters used for
Firm Type, Firmware Version, Firmware Group Ver-
sion, or Firmware Label does not meet the specified
number of digits or type of characters.
• The character string of Firmware Group Version
(firmGroupVersion) includes characters other than
numeric values.
• The number of digits of E-mail Address (mailAd-
dress) is larger than 128.
• Characters other than single-byte alphanumeric
characters and symbols are used for E-mail Address
(mailAddress).
• An invalid e-mail address was input (The domain
name is missing, . (dot) was input instead of , (com-
ma), etc.)
Register the correct e-mail ad-
dress.
If it occurs again, contact the
support department of the sales
company.
(Attach information on the time
of occurrence and the serial
number of the device.)
(Canon Inc. Only) In the case of
an error in Firm Type, Firmware
Version, or Firmware Group
Version, register the correct
firmware again.
81xx0003 In an data entry item, the value is set against the regula-
tions
(E.g. the set value is other than "Operator: 4. Service
person, 5. User")
Contact the support department
of the sales company.
(Attach information on the time
of occurrence and the serial
number of the device.)
81xx0004 No applicable delivery information exists
-
81xx0005 Error in the system settings
-
Operation
81xx1001 In the case of [81xx0001] except follows. Inconsistency
between the current firmware component in the data en-
try item and delivery information (E.g. the conditions for
automatic update are not met. The settings of a manda-
tory additional set are invalid)
If distribution of the firmware is
necessary, search the applica-
ble firmware again, and perform
distribution of the firmware.
81071001 A cancellation notification was sent to CDS when the dis-
tribution status was not correct. (CDS has not received
the status change due to a network failure, etc.)
81091001 • The firmware information of the device at the time of
execution of distribution differs from the firmware in-
formation of the device at the time of registration of
the distribution schedule.
• The firmware was upgraded without using CDS
when distribution schedule for the device that sup-
ports the UGW-linked function had been registered.
As a result, the firmware information of the CDS
server at the time of execution of distribution differs
from the firmware information of the CDS server at
the time of registration of the distribution schedule.
When the remote update setting for the firmware to
be updated was disabled after distribution schedule
was registered using auto update.
81xx1002 In a notice of delivery-allowed information, an install-set
was release to the market, but the market release was
stopped during the delivery
Contact the support department
of the sales company.
(Attach information on the time
of occurrence and the serial
number of the device.)
-
81xx1003 No mail template file exists
-
81xx1004 The device serial number in the data entry item differs
from that in delivery information
-
81xx1005 User is selected as Operator in the data entry items and
the retrieval type is other than the latest
-
81xx1006 The retrieval type in the data entry item is special and
registration ID and individual Password are not set (* Op-
erator did not enter registration ID and individual Pass-
word)
-
81xx1007 The retrieval type in the data entry item is special and
Operator is not Service person
-
3. Technical Explanation (System)
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