Cisco 8961 - Page 13

Network Statistics 255
Ethernet Information Web Page 256
Access Area and Network Area Web Pages 256
Device Logs 258
Streaming Statistics 259
Request information from phone in XML 262
Sample CallInfo output 263
Sample LineInfo output 264
Sample ModelInfo output 264
CHAPTER 12 Troubleshooting and Maintenance 267
Troubleshooting 267
Startup Problems 267
Cisco Unified IP Phone Does Not Go Through Normal Startup Process 267
Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager 268
Phone Displays Error Messages 269
Phone Cannot Connect to TFTP Server or to Cisco Unified Communications
Manager 269
TFTP Server Settings 269
IP Addressing and Routing 269
DNS Settings 269
Cisco CallManager and TFTP Services Are Not Running 270
Configuration File Corruption 270
Cisco Unified Communications Manager Phone Registration 270
Cisco Unified IP Phone Cannot Obtain IP Address 271
Cisco Unified IP Phone Resets Unexpectedly 271
Intermittent network outages 271
DHCP Setting Errors 271
Static IP address settings errors 272
Voice VLAN setup errors 272
Phones have not been intentionally reset 272
DNS or other connectivity errors 272
Power Connection Problems 273
Physical Connection Problems 273
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
(SIP)
xiii
Contents
REVIEW DRAFT - CISCO CONFIDENTIAL