NotesSupported as a
softkey on Cisco
Unified IP Phone
8961, 9951 and 9971
Configurable softkeys in
the Softkey Template
configuration
Feature
Phone displays Divert.YesImmediate Divert
(iDivert)
Divert
Configure Do Not Disturb as a
programmable line button or as a
softkey.
YesToggle Do Not Disturb
(DND)
Do Not Disturb
—
YesEnd Call (EndCall)End Call
—
YesGroup Pick UP
(GPickUp)
Group Pickup
Hold is a dedicated button.NoHold (Hold)Hold
Configure Hunt Group as a
programmable feature button.
YesHLog (HLog)Hunt Group
—
NoJoin (Join)Join
Configure Malicious Call
Identification as a programmable
feature button or as a softkey.
YesToggle Malicious Call
Identification (MCID)
Malicious Call
Identification
—
YesMeet Me (MeetMe)Meet Me
Configure Mobile Connect as a
softkey.
YesMobility (Mobility)Mobile Connect
—
YesNew Call (NewCall)New Call
—
YesOther Pickup (oPickup)Other Pickup
—
NoQueue StatusPLK Support for
Queue Statistics
Configure Quality Reporting Tool as
a programmable feature button or as a
softkey.
YesQuality Reporting Tool
(QRT)
Quality Reporting
Tool
—
YesRedial (Redial)Redial
—
NoRemove Last Conference
Participant (Remove)
Remove Last
Conference
Participant
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
(SIP)
177
Features, Templates, Services, and User Setup
Softkey template
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