IPMA Shared Line support
If you configure Cisco IPMA in shared-line mode, the manager and assistant share a directory number; for
example, 1701. The assistant handles calls for a manager on the shared directory number. When a manager
receives a call on directory number 1701, both the manager phone and the assistant phone rings.
Not all IPMA features are available in shared-line mode including default assistant selection, assistant watch,
call filtering, and divert all calls. An assistant cannot see or access these features on the Assistant Console
application. The assistant phone does not have the softkey for the divert all feature. The manager phone does
not have the softkeys for assistant watch, call intercept, or divert all feature.
In order to access shared-line support on user devices, you must first use Cisco Unified Communications
Manager Administration to configure and start the Cisco IP Manager Assistant service.
For detailed information on configuring shared-line support, see Cisco Unified Communications Manager
Administration Guide, “Configure CUCM Assistant with shared line support” chapter.
Feature Buttons and Softkeys
The following table provides information about features that are available on softkeys, features that are
available on dedicated feature buttons, and features that you need to configure as programmable feature
buttons. An “X” in the table indicates that the feature is supported for the corresponding button type or softkey.
Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco
Unified IP Phone administration.
For information about configuring programmable feature buttons, see the Phone Button Templates, on page
173. For information about configuring features that can appear as softkeys or programmable buttons, see
Feature Control Policy, on page 178.
Table 25: Features and Corresponding Buttons and Softkeys
SoftkeyProgrammable feature
button
Dedicated feature
button
Feature name
XAlert Calls
XAll Calls
XAnswer
XXCall Back
XXCall Forward All
XXCall Park
XCall Park Line Status
XXCall Pickup (Pick Up)
XCall Pickup Line Status
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
(SIP)
171
Features, Templates, Services, and User Setup
IPMA Shared Line support
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