Cisco 8961 - Page 316

If you press the buttons out of sequence, the lights on the line button, headset button, speakerphone button,
and Select button turn green. You need to start over and press 123456789*0# in sequence again.
After you press these buttons, the phone goes through the factory reset process.
Do not power down the phone until it completes the factory reset process, and the main screen
appears.
Caution
Perform Network Configuration Reset
Resets network configuration settings to their default values and resets the phone. This method causes DHCP
to reconfigure the IP address of the phone.
Procedure
Step 1
From the Administrator Settings menu, unlock phone options (see Password Protection, on page 103).
Step 2
Choose Reset Settings > Network Settings.
Perform user and network configuration reset
Resets any user and network configuration changes that you have made, but that the phone has not written to
flash memory, to previously saved settings.
Procedure
Step 1
From the Administrator Settings menu, unlock phone options (see Password Protection, on page 103).
Step 2
Choose Reset Settings > Reset Device.
Remove CTL File
Deletes only the CTL file from the phone.
Procedure
Step 1
From the Administrator Settings menu, unlock phone options (seePassword Protection, on page 103).
Step 2
Choose Reset Settings > Security Settings.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager
10.0 (SIP)
292
Troubleshooting and Maintenance
Basic Reset
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