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Cisco Nexus 5000 Series Switch CLI Software Configuration Guide
OL-16597-01
Chapter 1 Configuring Smart Call Home
Prerequisites for Call Home
• Continuous device health monitoring and real-time diagnostic alerts.
• Analysis of Call Home messages from your device and, where appropriate, Automatic Service
Request generation, routed to the appropriate TAC team, including detailed diagnostic information
to speed problem resolution.
• Secure message transport directly from your device or through a downloadable Transport Gateway
(TG) aggregation point. You can use a TG aggregation point in cases that require support for
multiple devices or in cases where security requirements mandate that your devices may not be
connected directly to the Internet.
• Web-based access to Call Home messages and recommendations, inventory and configuration
information for all Call Home devices. Provides access to associated field notices, security
advisories and end-of-life information.
You need the following items to register:
• The SMARTnet contract number for your switch.
• Your e-mail address
• Your Cisco.com ID
For more information about Smart Call Home, see the Smart Call Home page at this location:
http://www.cisco.com/go/smartcall/
Prerequisites for Call Home
Call Home has the following prerequisites:
• You must configure an e-mail server.
• You must configure the contact name (SNMP server contact), phone, and street address information
before you enable Call Home. This step is required to determine the origin of messages received.
• Your switch must have IP connectivity to an e-mail server.
• If you use Smart Call Home, you need an active service contract for the device that you are
configuring.
Configuration Guidelines and Limitations
Call Home has the following configuration guidelines and limitations:
• If there is no IP connectivity or if the interface in the VRF to the profile destination is down, the
switch cannot send the Call Home message.
• Operates with any SMTP server.
Configuring Call Home
This section includes the following topics:
• Guidelines for Configuring Call Home, page 1-7
• Configuring Contact Information, page 1-7
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