UNITY INSTALLATION GUIDE
94
Testing the
Continued
integration
To test the voice messaging ports
a From a test extension, call each port. Refer to the System >
Ports page for the extension of each port, if necessary. Con-
firm that each port answers.
b Press a touchtone key as a Unity conversation prompt plays.
The prompt should stop. If it does not, see “Unity does not
respond to touchtones,” in Chapter 3 of the Unity Trouble-
shooting Guide.
To test release transfers
If you are not using release transfers, skip this test.
a Disconnect a line from Unity and connect it to a test phone
(Phone 1). This may require a line splitter or a breakout box.
For information on setting up the test, see “Troubleshooting
preparation,” in Chapter 1 of the Unity Troubleshooting
Guide.
b From an extension that is connected to the phone system
but that will not be connected to Unity (Phone 2), dial the
access code necessary to get an outside line, then call
Phone 1.
c Answer Phone 1.
d On Phone 1, flash the hookswitch, or press the “Flash”
button.
e On Phone 1, dial a third extension, (Phone 3). If the phone
system requires an override digit to force ringing, dial it.
f Hang up Phone 1.
g Answer Phone 3.
If the transfer succeeds (if Phone 2 is connected to Phone 3),
release transfers work. Reconnect lines to the Unity server.
If the transfer fails, see “Release transfers are not being per-
formed correctly,” in Chapter 3 of the Unity Troubleshooting
Guide.
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