CHAPTER 4:
Setting up the integration
95
To test supervised transfers
If you are not using supervised transfers, skip this test.
a Disconnect a line from Unity and connect it to a test phone
(Phone 1). This may require a line splitter or a breakout box.
For information on setting up the test, see “Troubleshooting
preparation,” in Chapter 1 of the Unity Troubleshooting
Guide.
b From an extension that is connected to the phone system
but that will not be connected to Unity (Phone 2), dial the
access code necessary to get an outside line, then call
Phone 1.
c Answer Phone 1.
d On Phone 1, flash the hookswitch, or press the “Flash”
button.
e On Phone 1, dial a third extension, (Phone 3). If the phone
system requires an override digit to force ringing, dial it.
f If you hear the ringback tone, answer Phone 3 and hang up
Phone 1.
If the transfer succeeds (if Phone 2 is connected to Phone 3),
supervised transfers work. Reconnect lines to the Unity
server.
If the transfer fails, see “Supervised transfers are not being
performed correctly,” in Chapter 3 of the Unity Troubleshoot-
ing Guide.
To test external number access
Dial an external number from the test extension. You
should reach the number. If you do not, the problem is with
the phone system.
Continued
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