Cisco Unity User Manual

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Installation Guide 1
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Cisco Unity Specifications

General

Supported Operating Systems	Windows Server
Database Support	Microsoft SQL Server
Type	Voicemail and Unified Messaging
Integration	Microsoft Exchange
Voicemail Storage	Depends on configuration and storage capacity
User Capacity	Varies by version and configuration
Languages Supported	Multiple languages
Security Features	Encryption, Access Control

Summary

Installation Guide

CHAPTER 1: Introduction

CHAPTER 2: Installation overview

CHAPTER 3: Installing a Unity system

Installing or reseating voice and fax boards

Setting up the Unity or ActiveFax server

Procedures for attaching system keys, peripherals, and connecting the phone system.

Phone system

Starting the Unity server and logging on to Windows NT/2000

Steps to start the Unity server and log in to the Windows NT/2000 operating system.

To start the Unity server and log on to Windows NT/2000

Detailed procedure for starting the server and logging into the OS.

Changing passwords

Instructions for changing default passwords for security.

To change passwords on the Administrator account and services

Detailed steps to change administrator and service passwords.

Assigning a static IP address

Procedures for assigning a static IP address for network administration.

To assign a static IP address in Windows NT

To assign a static IP address in Windows 2000

Installing Windows NT Server

Guides on installing the Windows NT Server operating system.

To install Windows NT Server 4.0

Installing Exchange

Procedures for installing the Microsoft Exchange Server.

To install Exchange

Step-by-step guide for installing Microsoft Exchange Server.

Installing Windows NT Service Pack 6a

Guides on installing Windows NT Service Pack 6a.

To install Windows NT Service Pack 6a

Step-by-step instructions for installing Windows NT Service Pack 6a.

Installing Unity and ActiveFax

Procedures for installing Unity and the optional ActiveFax component.

To install ActiveFax on a separate server

To install Unity and ActiveFax on the Unity server

Steps to install Unity and ActiveFax on the main Unity server.

Setting up fax ports for ActiveFax

Procedures for configuring fax ports within ActiveFax.

To display the Setup dialog box

To enter setup information

Creating an Outlook user profile

Steps to create an Outlook profile on the Unity server for troubleshooting.

To create an Outlook user profile

Detailed procedures for creating the Outlook user profile.

Creating an emergency repair disk

Guides on creating an emergency repair disk for system recovery.

To create an emergency repair disk (Windows NT)

To create an emergency repair disk (Windows 2000)

CHAPTER 4: Setting up the integration

Configuring Unity to work with the phone system

Programming the phone system

Guides on programming the phone system for Unity integration.

To program the phone system

Step-by-step instructions for programming the phone system.

Testing the integration

Procedures to verify that Unity and the phone system are correctly integrated.

To assign an extension to the test subscriber

To test the voice messaging ports

To test release transfers

To test supervised transfers

To test external number access

To view port status

To test whether Unity detects hangups

To test call forward to personal greeting and message waiting indication

To test the hunt group

To test identified subscriber messaging

CHAPTER 5: Upgrading hardware and software

Upgrading a Unity or ActiveFax server

Backing up the Unity server

Removing Dialogic voice board software

To remove Dialogic software

Removing Voice Technologies Group feature-set board software

Removing NMS voice board software

Installing Microsoft Data Access Components

Guides on installing Microsoft Data Access Components (MDAC).

To install MDAC

Step-by-step instructions for installing MDAC.

Upgrading the Unity software and installing ActiveFax

Procedures for upgrading Unity and installing ActiveFax.

To upgrade the Unity and ActiveFax software on the Unity server

Steps to upgrade Unity and ActiveFax software on the server.

To set up fax boards for ActiveFax

Procedures for configuring fax boards in ActiveFax.