Clack WS2H User Manual

Page 56 WS2H and WS3 Manual
Problem Possible Cause Solution
10. Residual regenerant being
delivered to service
a. Low water pressure
b. Plugged, fouled, or incorrect injector
size
c. Restricted drain line
d. Damaged seal/ stack assembly or
piston allowing leakage during draw
e. Draw time too short
f. Excessive re ll
g. Vacuum leak in draw line / elbow
a. Check incoming water pressure
– water pressure must remain at
minimum of 25 psi
b. Inspect and clean or replace injector,
or replace injector
with correct size
for the application
c. Check drain line for restrictions or
debris and clean
d. Check seal/ stack assembly and
piston for damage and replace
e. Program proper draw time needed
f. Program proper re ll time needed
g. Locate vacuum leak and  x
11. Excessive water in
regenerant tank
1. Tank is being over lled
a) Improper program settings
b) Missing re ll  ow controller
2. Previous regenerant is not being
drawn out
1. Excess from  ll cycle
a) Verify program settings
b) Visual inspection / measure volume
output into container
2. See Troubleshooting Guide #12
12. Control valve fails to draw in
regenerant
a. Injector is plugged
b. Faulty regenerant piston
c. Regenerant line connection leak
d. Drain line restriction or debris cause
excess back pressure
e. Drain line too long or too high
f. Low water pressure
g. Damaged seal/ stack assembly
a. Remove injector and clean or replace
b. Replace regenerant piston
c. Inspect regenerant line for air leak
d. Inspect drain line and clean to correct
restriction
e. Shorten length and/or height
f. Check incoming water pressure
– water pressure must remain at
minimum of 25 psi
g. Inspect seal stack assembly for
damage and replace
13. Water running to drain
a. Power outage during regeneration or
unit is currently in regeneration
b. Damaged seal/ stack assembly
c. Piston assembly failure
d. Drive cap assembly not tightened
properly
a. Upon power being restored control
will  nish the remaining regeneration
time. Reset time of day.
b. Replace seal/ stack assembly
c. Replace piston assembly
d. Re-tighten the drive cap assembly
14. Motor drives intermittently
during regeneration.
a. Low power a. See Table 2 Software and Power
Supply Compatibility
WS2H/ WS3 TROUBLE SHOOTING GUIDE (CONTINUED)

Clack WS2H Specifications

General

Brand	Clack
Model	WS2H
Category	Control Unit
Language	English