Clack WS2H User Manual

Page 58 WS2H and WS3 Manual
Problem Possible Cause Solution
17. Err – 1003 = Control valve
motor ran too long and was
unable to  nd the next cycle
position
a. Motor failure during a regeneration
b. Foreign matter built up on piston and
stack assemblies creating friction and
drag enough to time out motor
c. Drive bracket not snapped in properly
and out of position enough that
reduction gears and drive gear do not
interface
d. Low voltage slowing drive
a. Check motor connections then Press
NEXT and REGEN buttons for about
3 seconds to resynchronize software
with piston position.
b. Replace piston and stack assemblies.
Press NEXT and REGEN buttons for
about 3 seconds to resynchronize
software with piston position.
c. Snap drive bracket in properly then
press NEXT and REGEN buttons for
about 3 seconds to resynchronize
software with piston position.
d. See Table 2 Software and Power
Supply Compatibility
18. Err - 14001 = Message
queue full
a. Master PC Board did not receive a
response from slave units.
a. Press NEXT and REGEN buttons for
about 3 seconds to resynchronize
software with piston position.
19. Err -15003 = Motorized
Bypass or MAV for NHBP
valve motor ran too long
and unable to  nd the
proper park position
Motorized Alternating Valve
= MAV
No Hard Water Bypass
= NHBP
a. Control valve programmed for
ALT A or noHbP without having
a motorized drive securely
connected to the 2 pin terminal
labeled “BYPASS” on the main
PC Board
b. Poor wire connection
c. Excess drag causing timeout
before stall
d. Motorized Bypass or MAV for
NHBP motor not fully engaged
with reduction gears
a. Press NEXT and REGEN
buttons for about 3 seconds
to resynchronize software with
piston position. Then re-program
valve to proper setting
b. Remove power and check
connection for Motorized Bypass
or MAV for NHBP motor to PC
Board two pin connection labeled
BYPASS. Make sure wires in
connector are inserted securely
and no wires are broken. Clean
pins on PC Board by plugging
and unplugging the connector
a few times to remove excess
protective coating. Press NEXT
and REGEN buttons for about
3 seconds to resynchronize
software with piston position.
c. Open up Motorized Bypass or
MAV for NHBP to check for
obstructions
d. Properly insert motor into casing,
do not force into casing. Press
NEXT and REGEN buttons for
about 3 seconds to resynchronize
software with piston position.
WS2H/ WS3 TROUBLE SHOOTING GUIDE (CONTINUED)

Clack WS2H Specifications

General

Brand	Clack
Model	WS2H
Category	Control Unit
Language	English