4000 Digital Series II Issue 2.1 Technical Manual
STA0381 Page i
WARRANTY
Vitec Group Communications (VGC) warrants that at the time of purchase, the equipment supplied
complies with any specification in the order confirmation when used under normal conditions, and is free
from defects in workmanship and materials during the warranty period.
VGC warrants to you that during the warranty period VGC, or any service company authorized by VGC,
will in a commercially reasonable time remedy defects in materials, design, and workmanship free of
charge by repairing, or should VGC in its discretion deem it necessary, replacing the product in
accordance with this limited warranty.
WARRANTY PERIOD
The product may consist of several parts, each covered by a different warranty period. The warranty
periods are:
• Cables, accessories, components, and consumable items have a limited warranty of 90 days.
• Headsets, handsets, microphones, and spare parts have a limited warranty of one year.
• UHF wireless IFB products have a limited warranty of one year.
• UHF wireless intercom systems have a limited warranty of three years.
• All other Clear-Com and Drake brand systems and products, including beltpacks, have a limited
warranty of two years.
The warranty starts at the time of the product’s original purchase. The warranty start date for contracts
which include installation and commissioning will commence from the date of the Site Acceptance Test
(SAT), or three months from purchase, whichever is sooner.
TECHNICAL SUPPORT
To ensure complete and timely support to its customers, VGC’s User Support Center is staffed by
qualified technical personnel. Telephone and email technical support is offered worldwide by the User
Support Center.
The User Support Center is available to VGC’s customers during the full course of their warranty period.
Telephone support during the warranty period will be offered at no charge between 09:00 and 17:00
according to the customer’s local time zone.
In addition, for customers who purchase an Extended Warranty or Service Contract, 24-hour customer
support is offered immediately upon purchase of such agreement. For more information, contact your
authorized dealer, distributor, or sales representative.
Instructions for reaching our User Support Center are given below.
Telephone for Europe, Middle East and Africa +49 40 6688 4040
Telephone for the Americas and Asia: +1 510 496 6666
Email: vitec.support@AVC.de
Once the standard warranty period has expired, the User Support Center will continue to provide
telephone support if you have purchased an Extended Warranty or Service Contract. In these cases, you
will have access to telephone support 24 hours per day, 7 days per week.
WARRANTY REPAIRS AND RETURNS
Before returning equipment for repair, contact a User Support Center to obtain a Return Material
Authorisation (RMA). Our representatives will give you instructions and addresses for returning your
equipment. You must ship the equipment at your expense, and the support center will return the
equipment at our expense.
For out-of-box failures, use the following contact information:
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