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Chapter 6
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Troubleshooting 6
In this chapter
In this chapter you can read about:
• Get support
• SDU errors
• SBU errors
• System LEDs
Get support
If this manual does not provide the remedies to solve your problem, you
may want to contact your service provider, your aircraft installation and
service center or your local distributor.
The web interface of the SBU provides a help desk, event logs and event
lists. The system can also generate a diagnostic report for service and
maintenance purposes.
Airtime support
If you need assistance from your service provider, call the help desk. To see
the help desk number, enter the web interface of your system and select
HELP DESK. This displayed help desk number is either taken from the SIM
card or entered manually. If no number is available under HELP DESK, check
the documentation of your service provider for a contact number.
System support
If you need assistance when solving problems caused by the system or
antenna, please call a distributor in your area. A list of certified partners and
distributors is available on Cobham SATCOM’s web site:
www.cobham.com/satcom. Select Technical Service Partner List.
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