Chapter 6: Troubleshooting
SBU errors 199
6666
Generate a diagnostic report
The SBU can generate a diagnostic report. This report contains information
relevant for the service personnel during maintenance and troubleshooting.
If you have reason to believe the system is malfunctioning you can
generate such a report, save it and send it to the system responsible.
To generate a diagnostic report with valuable information for the service
team, do as follows:
1. Reboot the system.
2. Establish the problem or situation in which the error occurred, or
3. Make a CS call (if possible), i.e. making a call with a handset connected
to the SBU.
4. Make a PC call (if possible), i.e. establish a data connection.
5. Click Generate report from the HELP DESK page.
In some browsers the file may open directly in your browser. If it does,
choose File > Save As to save the file.
6. Choose a location for the file and save it on your computer.
7. Send it to your system administrator.
Event log and self test
The SBU logs events and results from self tests. This information is useful
during maintenance and troubleshooting. For further information how to
view the event list and the event log and how to make a self test see the
AVIATOR 700 Installation and maintenance manual.
To Next Page
