9-20 Troubleshooting
For questions regarding your Horizon imager, please first refer to
this manual, which describes the features and operations.
Technical assistance is available by phone at:
+1.440.243.1198
Phone support is available 24 hours a day, 7 days a week.
Technical assistance is available on the web at:
www.codonics.com
When contacting Codonics for technical support, please have the
following information on hand:
•
The imager’s serial number (on the back of the imager)
•
The imager’s license code (printed on the License Code
Certificate which came with the imager, and on the imager’s
Smart Card)
•
Any control panel status or error messages related to the problem
Contacting Technical Support
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