Codonics Horizon - Troubleshooting Tables

9-2 Troubleshooting
Troubleshooting Tables
Table 9-1. Startup and Print Job Troubleshooting
Problem Possible Causes Solutions
Imager does not power up
when pressing the
(power) key at the control
panel.
Imager is not turned on.
Power cord is not properly connected.
No power at the outlet.
Internal fuse or power supply is bad.
Push the power rocker switch at the
back of the imager to the 1 (on) position,
then retry pressing the key at the
control panel (refer to “Powering On the
Imager—First Time” on page 1-8).
Reset power cord on back of imager.
Try plugging another device into the
outlet to check whether there is any
power. If there isn’t power to the outlet,
then check to see why.
The internal power supply contains an
integrated fuse which is not user
serviceable. Contact technical support.
Control panel display
shows an error during
startup.
Hardware component failed to initialize,
component failure.
Cycle power by pushing the rocker
switch at the back of the imager to the 0
(off) position. Wait 10 seconds. Refer to
“Powering On the Imager—First Time”
on page 1-8. If this does not clear the
condition, contact technical support,
making a note of the error message.
Imager does not respond
to pressing any control
panel keys.
Imager software has crashed.
Press and hold down the key at the
control panel to force a shutdown. Wait
for the imager to power down, then
press the key again to restart.
If this does not clear the condition, then
cycle power. Refer to “Powering On the
Imager—First Time” on page 1-8).
If this still does not clear the condition,
contact Codonics technical support.