Horizon Starter Manual 9-3
Troubleshooting
Print jobs have been sent
but the A
CTIVE light never
flashes.
Internal problem with imager or with
network connection.
Trying to use an unsupported feature
(for example, unsupported media, or
the source—DICOM or PostScript—is
not supported on your imager).
A temporary feature key has expired.
Check that network cable is properly
connected.
Check that the Horizon imager’s
network settings are correct.
Check that the Horizon imager’s IP
address is set correctly at the host
sending the print job.
Check that you are using only features
that were purchased for and enabled on
the imager.
Check the error log using the Error Log
function to see whether a required
feature is not enabled. Contact your
Codonics representative to purchase a
permanent corresponding feature key.
Images transfer but no
sheet is printed.
Correct media not loaded.
A temporary feature key has expired.
Trying to use an unsupported feature.
Look for message at the control panel
status window, and load that requested
media type.
Check the error log using the Error Log
function to see whether a required
feature is not enabled. Contact your
Codonics representative to purchase a
corresponding permanent feature key.
Check that you are using only features
that were purchased for and enabled on
the imager.
Image transfers but the
image’s cell on the printed
sheet is empty. Instead,
the cell contains the
message “image
processing failed.”
Unknown or corrupt image file format. Make sure images being sent to the
imager are one of the supported
formats.
Make sure the sending application is
not sending corrupt or incomplete
images.
Reinstall imager software.
Table 9-1. Startup and Print Job Troubleshooting (cont.)
Problem Possible Causes Solutions
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