9-4 Troubleshooting
Sheet and/or image
settings on printed sheets
do not reflect what is set
through the control panel.
Settings entered through the DICOM
application interface a Job Setting are
overriding the imager’s Default User
Settings.
To use the Default User Settings
specified at the control panel, select a
Horizon imager Called AE Title that
does not specify any Job Settings
parameters (for example, Print_SCP).
Also, do not specify any custom
settings through the DICOM application
interface or PostScript printer settings.
All settings will then defer to the
imager’s Default User Settings.
Status screen indicates
“Head cooling, please
wait ...” for extended
period of time (greater
than one minute), or this
message displays often.
Improper ventilation. Allow at least 10 cm (4 in.) at back and
sides of imager.
Move imager to a cooler location.
Table 9-2. Sheet Jam Troubleshooting
Problem Possible Causes Solutions
Sheet jams or misfeeds. The imager is being operated in an area
of high or low humidity that is outside of
the specified range for the imager. This
can cause the media to curl.
Sheet is still jammed in the imager.
Dirty pick tires or platen roller.
Sheets in the cassettes are blocked or
stuck together due to heat, humidity, or
improper storage.
Receive tray is full.
Check the media for curling or other
distortion. If there is distortion, replace
the media. Try to control temperature
and humidity in the area where the
imager is located, or move the imager to
a more suitable location.
If a sheet is still jammed in the imager,
remove it (refer to “Clearing a Sheet
Jam” on page 9-9).
Clean the platen roller (refer to
“Cleaning the Thermal Print Head
and Platen Roller” on page 7-3) and the
pick tires (refer to “Cleaning the Pick
Tires” on page 7-7).
To help prevent sheets from sticking
together, store cassettes upright (the
way they come packed in their shipping
boxes), not lying flat.
Remove sheets from the receive tray.
Table 9-1. Startup and Print Job Troubleshooting (cont.)
Problem Possible Causes Solutions
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