vi Contents
Chapter 7: Preventive Maintenance
Recommended Maintenance Schedule...................................................... 7-1
Horizon Cleaning Kits........................................................................... 7-2
Cleaning the Thermal Print Head and Platen Roller................................... 7-3
Cleaning the Pick Tires............................................................................... 7-7
Chapter 8: Film Calibration
Chapter 9: Troubleshooting
Sources of Status Information .................................................................... 9-1
Control Panel ....................................................................................... 9-1
Error Log .............................................................................................. 9-1
Online Help for Displayed Messages ................................................... 9-1
Troubleshooting Tables .............................................................................. 9-2
Status Message Tables .............................................................................. 9-8
Common Cassette Status Messages................................................... 9-8
Color Ribbon Status ............................................................................. 9-9
Clearing a Sheet Jam ................................................................................. 9-9
Clearing a Jam from a Cassette......................................................... 9-12
Clearing a Jam from the Printing Area ............................................... 9-14
Reinstalling Media Guides ................................................................. 9-17
Purging Print Jobs .................................................................................... 9-19
Contacting Technical Support .................................................................. 9-20
Appendix A: Specifications
Appendix B: System Job Settings Files
Index