11-6 Device Status and Troubleshooting
The system default
usernames admin or
virtua do not work.
Usernames or passwords are
corrupted, or the passwords have been
forgotten.
Remove the SmartDrive and mount it
on a PC. Delete the files
\profiles\user\user.admin.txt and
\profiles\user\user.virtua.txt from the
SmartDrive, reinsert it into the device,
and reboot the device. The system will
automatically recreate the admin and
virtua login accounts with the password
codonics.
Site-defined usernames
do not work.
Usernames or passwords have been
forgotten.
Log in as admin, touch the Setup
button, then touch the Users tab. Verify
that the username is present and
change the password if necessary.
The device does not shut
down after waiting for 5
minutes.
The software did not shut down
properly.
Press and hold the green soft power
button on the Controller front panel for
at least 5 seconds to force the device to
power off.
The date and time format
are not correct.
The locale is not set correctly.
The locale is correct but the format does
not match the user preference.
Set the locale for the region in which the
device is being operated. Refer to
“Setting Up the Locale Profile” on
page 9-7.
Try a different locale that uses the same
language but a different date and time
format.
Display and Touch Screen
Touch screen is not
responding.
Display is powered off.
Display power cable is not plugged in.
Fuse is blown.
Controller is not powered on.
Power on the Display by pressing the
power button on the right side of the
Display.
Plug the Display power cable into the
12-V connector at the rear of the
Controller.
Contact Codonics Technical Support to
replace the fuse.
Verify that the hard power switch on the
rear of the Controller is set to the I (on)
position. Press the green soft power
button on the Controller front panel.
Table 11-2. Troubleshooting (Continued)
Problem Possible Causes Solutions
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