Codonics Virtua User’s Manual 11-7
Device Status and
Troubleshooting
Display is powered on but
the screen is blank.
The Display’s VGA cable is not
connected to the Controller.
Verify that the VGA cable is connected
at the rear of the Controller, and that the
connector’s thumbscrews are
tightened. Reboot the system.
Touch screen does not
respond properly when
touched.
Touch screen is not properly aligned. Run the Touch Screen Calibration utility.
Refer to “Calibrating the Touch Screen”
on page 3-2.
Attach a USB mouse to the USB port on
the front of the Controller, then click the
necessary buttons to perform the
alignment.
Boxes or incorrect
characters are being
displayed.
The locale is not set correctly. Set the locale for the region in which the
device is being operated. Refer to
“Setting Up the Locale Profile” on
page 9-7.
Studies and Jobs
Studies that were sent are
not being displayed in the
Studies list.
The Studies list filter needs to be
changed.
Old studies might have been
automatically deleted to make room for
new studies.
Set the Studies list filter to the
appropriate setting (New, Yesterday,
Today, or All).
The system will automatically remove
old studies that have been successfully
recorded when space is needed for new
studies. This is normal.
Studies sent together for
auto-record jobs are
being recorded on
separate discs.
The discStudyGrouping parameter in
the Job Profile is set to byStudy.
The endOfStudyTimeout value in the
Job Profile is too low.
Set the discStudyGrouping parameter
in the Job Profile to byPatient. Refer to
“Setting Up Job Profiles” on page 3-25.
Increase the endOfStudyTimeout value
in the Job Profile.
Table 11-2. Troubleshooting (Continued)
Problem Possible Causes Solutions
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