Codonics Virtua User’s Manual 11-9
Device Status and
Troubleshooting
DICOM Query/Retrieve is
not working.
The DICOM Query/Retrieve Service
Class Provider (Q/R SCP) device or
Virtua’s query/retrieve profile is not
configured properly.
Reconfigure and test the
Query/Retrieve feature. Refer to
“Setting Up Query/Retrieve” on
page 3-35.
Make sure the DICOM Q/R SCP device
is allowing Virtua to query and retrieve.
Discs
The Dashboard does not
accurately report the
number of discs in the
input bins.
The robotic disc transporter is out of
alignment.
The reporting of the disc count is
accurate to within one disc.
Contact Codonics Technical Support.
Technical Support might have you run
the Robotic Arm Calibration utility,
described in “Calibrating the Robotic
Disc Transport” on page 11-16.
This is a normal tolerance for the
device.
Failed disk error. Mishandling of the disc, causing
fingerprints or scratches.
Low-quality discs.
Handle discs carefully. Make sure that
the recording side of the disc is clean
and is not scratched.
The Recorder is designed to print labels
on certain brands of discs with specific
printable surfaces. Use only Codonics-
recommended discs. Contact Codonics
Customer Service for a current list of
recommended discs and suppliers.
Disc jams. The robotic disc transporter is out of
alignment.
Contact Codonics Technical Support.
Technical Support might have you run
the Robotic Arm Calibration utility,
described in “Calibrating the Robotic
Disc Transport” on page 11-16.
Table 11-2. Troubleshooting (Continued)
Problem Possible Causes Solutions
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