Product Manual — Doc. 8559B 4-Series™ Control Systems • 209
Error Handling
The following errors may be encountered during the auto update process. If the below solutions
do not resolve the error, contact Crestron True Blue support via phone, email, or chat as
described at www.crestron.com/Support.
l
File download fails: the client is unable to download the hash file or the actual component
o
Retry the download on the next polling interval.
o
If download still fails, delete the hash file (The hash file was downloaded but not the
actual component to the update).
l
Update operations: The unzipping operation fails or the firmware component did not get
updated.
o
Retry the operation.
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Cannot resolve hostname: The client cannot resolve the host name.
o
Check that the target host name is valid, and then retry resolving the host name on
the next polling interval.
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Cannot connect to the server/device: The client cannot connect to the server or the device.
o
Check that the server or the device is currently accessible, and then retry connecting
to the server or the device on the next polling interval.
A control system can handle errors in different ways depending on the component being updated
and the dependencies between the components. The control system will do one of the following:
l
Abort the current operation.
For example, if the control system is updating a .puf component, which has dependencies
defined, and the first part of the update fails, the control system will abort this particular
component and will continue to the next item in the manifest file.
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Log the error and continue on to the next step.
For example, if the control system is updating EX devices with the type "CLW-LDIMEX"
and one device update fails, the controller will continue with the next set of devices.
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