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Quality Policy
Cygnus Instruments’ purpose is to:
Deliver brilliant solutions in ultrasonic measurement
Our intent is to be:
Recognised worldwide for technical excellence, innovation and the
highest quality product and service
Through:
• Designing & manufacturing durable, rugged solutions for specific
applications in our chosen markets
• Promoting our products and support through our own s
trategically
based distribution centres in the UK, USA, Middle East and Singapore
• Offering highly personalised and professional product development,
distributor & end user support, training, exporting and after sales
service
To achieve this we will:
Customers
• Be dedicated to customer satisfaction by listening to direct and indirect
feedback regarding our performance, product requirements and unmet
needs
• Design state-of-the-art products that are robust, reliable, simple-to-use
and compliant with applicable industry and regulatory requirements
• Provide products and services that meet or exceed customer
expectations in terms of performance, reliability and safety
Internal Systems
• Operate effective and safe working practices that comply with ISO
9001:2008 and EN ISO/IEC 80079-34 and other applicable regulatory
and statutory requirements; and to ensure that Ex product conforms to
the type described in certification
• Provide adequate resources to ensure product and service quality is
maintained
• Set, communicate and measure performance objectives and targets to
promote continual improvement
• Ensure employees are competent and involved in improvement and
customer satisfaction matters
Suppliers
• Use suppliers and subcontractors who share our passion for customer
satisfaction and who consistently perform reliably
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