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Cleaning Film Procedure (for printers using thermal transfer media and a
resin ribbon, or for printers that typically use a Heat Value of 22 or higher;
also use this procedure if symptoms continue after the previous methods
have been tried):
1. Perform the "Preliminary Cleaning Steps", as described above.
2. Place a sheet of Cleaning Film under the printhead. (Use part number 70-2087-01 for 4-
inch model printers).
3. Close and lock the Printhead Latch and disengage the Leveling Cam.
4. Close the cover then press and hold the TEST Button to initiate cleaning. (As an
alternate, enter the menu system and select ‘CLEAN HEAD NOW’ in the MEDIA
SETTINGS / PRINTHEAD CLEANING menu.)
5. After the cleaning film has been run through the printer, turn OFF and unplug the
printer. Open the printhead. Using a cotton swab moistened (not soaked) with isopropyl
alcohol, gently clean the entire printhead surface. Allow the printhead to dry.
6. Reinstall media (and ribbon, if necessary). Plug in and turn ON the printer. Run a few
sample labels and examine them. If streaking is still present the printhead may need to
be replaced; otherwise, this completes the procedure.
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