Digi Connect Series

Troubleshooting Troubleshooting resources
Digi Connect Family and ConnectPort TSFamily
174
Troubleshooting resources
Usethe troubleshooting information in this section to resolve your issue with your Digi device. If you
cannot resolve the issue using the information in this section, there are several resources you can use
to resolveyour issue on the Digi Support site.
To resolve a problem from the Digi Support site:
1. Visit Digi’s Knowledge Base at www.digi.com/support/knowledge-base and search for articles
related to your situation.
2. Visit our support forumsat www.digi.com/support/forum/ and search for posts from other
users with similar situations.
3. Complete a support ticket via email to tech.support@digi.com.
You will need to create a user account if one isnot already set up.
4. To obtain direct assistance for your issue within a four hour timeperiod, log in to your paid
support account (or create one) at www.digi.com/support, and submit a support ticket.