Dish Network 500 - Chapter 5 - Reference; Use the Troubleshooting Tables

Page 105
Chapter 5
Reference
USE THE TROUBLE-SHOOTING TABLES
Note: You can often save yourself time if you trouble-shoot the
system before you call the Customer Service Center!
1. If the receiver displays an
Error message on the TV screen, please
see the On-Screen Messages table on page 112. Also, check the cables
and make sure their connections are tight. If the receiver doesn’t
display an
Error message, go on to step 2.
2. Here’s a simple fix for many problems: Press and hold
the receiver’s front panel POWER button for about five seconds,
or until the POWER and RECORDING lights turn on, and then
let go of the button. The TV screen will go blank for a few seconds,
display a message that the receiver is acquiring the satellite signal,
and then the picture will return.
3. Tune to the DISH Network info channels or see our
www.dishnetwork.com
website for tips.
4. Use the trouble-shooting tables starting on the next page. In any
trouble-shooting table, here’s what to do:
a. Look under What’s Happening until you find the problem.
b. To understand the problem, look under What’s Wrong.
c. Try each of the tips under What You Can Do.
5. Review this User Guide for help.
6. For more help, call the Customer Service Center at
1-800-333-DISH (3474).
You can often save
yourself time if you
trouble-shoot the
system before
you call the
Customer Service
Center!
Here’s a simple fix
for many problems!