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Limited Warranty
RESIDENTIAL CUSTOMER AGREEMENT
Thank you for choosing DISH Network as your television service provider. DISH Network is
happy to answer any questions you may have and to provide you with technical and other
customer support. You may contact us 24 hours a day, any day of the year, by any of the
following means:
Phone: 1 (800) 333-DISH (3474)
Email: feedback@customermail.dishnetwork.com
Mail: DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website:www.dishnetwork.com
To view this Residential Customer Agreement (the "Agreement") in Spanish, please visit our
website at www.dishnetwork.com or call us at 1 (800) 333-DISH and we will send you a copy.
Para ver este Acuerdo en español por favor visite www.dishnetwork.com o llame al 1(800)333-
DISH y le enviaremos una copia. "DISH Network" is a trademark of EchoStar Satellite L.L.C.
For purposes of this Agreement and any customer agreement(s) applicable to the promotion(s)
pursuant to which you are receiving Services and/or Equipment, "DISH Network", "we" or "us"
shall mean EchoStar Satellite L.L.C. or, where applicable under the particular circumstances,
third party billing agents, and "you" or "your" refer to you, the DISH Network subscriber.
THIS RESIDENTIAL CUSTOMER AGREEMENT DESCRIBES THE TERMS AND
CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES TO
YOU. THIS AGREEMENT IS EFFECTIVE UNTIL CHANGED OR REPLACED. IF YOU
ARE AN EXISTING DISH NETWORK CUSTOMER AND DO NOT ACCEPT THESE
TERMS AND CONDITIONS, OR ANY SUBSEQUENT CHANGES TO, OR
REPLACEMENT OF, THESE TERMS AND CONDITIONS, PLEASE NOTIFY US
IMMEDIATELY AND WE WILL AT OUR OPTION CANCEL YOUR SERVICES OR
ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE TERMS
AND CONDITIONS OF YOUR IMMEDIATELY PRIOR RESIDENTIAL CUSTOMER
AGREEMENT. IF YOU ARE A NEW DISH NETWORK CUSTOMER, YOUR
ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK
SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND
ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU. IF YOU
ARE AN EXISTING DISH NETWORK CUSTOMER, WE WILL NOTIFY YOU OF ANY
CHANGES TO, OR REPLACEMENT OF, THE TERMS AND CONDITIONS OF THIS
AGREEMENT AND YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES
FOLLOWING RECEIPT OF SUCH NOTICE SHALL CONSTITUTE YOUR ACCEPTANCE
OF SUCH CHANGED OR REPLACED TERMS AND CONDITIONS AND THEY WILL BE
LEGALLY BINDING ON YOU.
1.THE DISH NETWORK SERVICE.
A. Services Defined. For purposes of this Agreement, the term "Services" shall mean all video,
audio, interactive and other programming services and all other services that are currently
available from DISH Network (whether subscription based, pay-per-view based or
otherwise) and that we may provide to consumers in the future.
B.Changing Your Programming Selection. Unless otherwise specified in this Agreement or the
customer agreement(s), if any, applicable to the promotion(s) pursuant to which you are
receiving Services and/or Equipment, you may change your programming selection at any
time by notifying us. A fee may apply to such changes ("Transaction Fee"). In addition (and
without limitation), you may be charged a monthly fee ("Service Access Fee") if you fail to
subscribe to one of the following DISH Network basic programming packages: America's
Top 60, America's Top 120, America's Top 180, Great Wall TV Package, DISH Latino, DISH
Latino Dos DISH Latino Max, America's "Everything" Pak, Latino "Everything" Pak, or any
of their successor packages. Some Services are only available if you purchase and maintain a
minimum level of programming.
C.Programming Availability. Certain Services transmitted by us, including but not limited to
some subscription Services, sporting events and broadcast network Services, may be blacked
out in your area of reception. If you circumvent or attempt to circumvent any of these
blackouts, you may be subject to legal action. You must be at least 18 years of age, or the
applicable age of majority where you reside, in order to receive adult-oriented programming
services.
D.Ordering Pay-Per-View. You may order DISH Network special events and pay-per-view
Services by using your on-screen Program Guide and remote control unit to select the movies
and other events we offer. To receive the full functionality of DISH Network pay-per-view
Services, your DISH Network receiver must be connected to a land-based telephone line.
You may also order DISH Network special events and pay-per-view Services by calling the
following toll free number: 1-877-DISH-PPV (3474-778) and using our automated system or
speaking with a live operator at one of our Customer Service Centers. A fee will apply for
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