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Chapter 5
Reference
PICTURE
What’s
Happening
What’s Wrong What You Can Do
The receiver’s
front panel
POWER light
is on, but the TV
image:
• is black
(no picture),
•is frozen,
• has break-ups,
• has “snow,” or
• shows small
squares of
many colors.
• Maybe the TV set isn’t working right.
• If the TV and the receiver are working
right, maybe there’s interference with
the satellite signal.
• Maybe you wired the TV to the wrong
port.
• Make sure you plug the TV into an outlet. Make sure the outlet
has power.
• Make sure you turn on the TV.
• If you connect the receiver to the TV with only the RF or VHF
connections, make sure you tune the TV channel 3 or 4 (whichever
works best in your area) and set the receiver’s back panel channel 3/4
switch to the same channel as the TV.
• Make sure you adjust the TV brightness and contrast.
• Make sure you connect the TV to the receiver the right way.
• Make sure you turn off the TV’s text mode and closed captioned
features. Set the TV to S-Video or Video input.
• Make sure you install the system the right way. Make sure all the cables
are in place, and their connections are tight.
• Make sure the satellite dish has a clear line of sight to the satellite.
• Check whether branches or leaves have grown into the line of sight.
• Make sure you aim the satellite dish at the satellite.
• Check the strength of the signal with the Point Dish and Signal
Strength menu.
• Check the local weather. Heavy rain, snow, or cloud cover can interfere
with the satellite signal. Brush snow, leaves, etc. off the satellite dish.
The receiver’s
front panel Power
light is on, and
there’s a picture
on the TV screen,
but the picture:
• has sparkles or
is grainy,
• has a
herringbone
pattern,
• lacks color or
vertical hold,
or wobbles, or
• looks “washed
out” or fuzzy.
• Maybe the TV set isn’t working right.
• If you connect the receiver to the TV
with only the TV Antenna/Cable In
and TV Set Out ports, maybe there’s
a strong local broadcast on the same
channel, or on a channel next to the
one where you tuned the TV.
• Maybe there’s interference from other
nearby devices (like cell phones,
computers, microwave ovens, radios,
stereos, or TVs).
• Make sure you adjust the TV brightness and contrast, and the TV is
working right.
• Make sure you connect the TV to the receiver the right way.
• Check whether nearby devices are sources of interference.
• Make sure all the cables are in place, and their connections are tight.
• Check the dish-to-receiver cable run length; if it’s over 100 feet,
please call the Customer Service Center for help.
A “black box” fills
almost all of the
TV screen.
Maybe you turned on the Closed
Captioned feature on the TV,
and put that feature into Text mode.
Use the TV remote control and/or menus the TV displays (not the receiver
remote control or menus the receiver displays) to turn off the closed
captioned feature.
The TV screen
is all blue.
Maybe you connected the receiver to an
input on the TV that’s wrong for the
signal output from the receiver.
Check your TV user’s manual for the right TV input to use
for the signal from the receiver.
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