General Inquiries
<docomo Information Center>
-81-3-6832-6600* (toll free)
International call access code
for the country you stay
0120-005-250 (toll free)
Repairs
For loss, theft, malfunction, and inquiries while overseas
(24-hour reception)
* Service available in: English, Portuguese, Chinese, Spanish, Korean.
* Unavailable from part of IP phones.
(Business hours : 9:00 a.m. to 8:00 p.m.)
■ From DOCOMO mobile phones (In Japanese only)
(No prefix) 151 (toll free)
* Unavailable from land-line phones, etc.
■ From land-line phones (In Japanese only)
0120-800-000 (toll free)
* Unavailable from part of IP phones.
(Business hours : 9:00 a.m. to 8:00 p.m. (open all year round))
■From DOCOMO mobile phones
* You are charged a call fee to Japan when calling from a land-line phone, etc.
-8000120-0151*
Universal number
international prefix
■From land-line phones <Universal number>
*
You might be charged a domestic call fee according to the call rate for the country you stay.
＊ For international call access codes for major countries and universal number
international prefix, refer to DOCOMO International Services website.
● If the terminal you purchased is damaged, bring your terminal to a repair counter specified by DOCOMO after returning to Japan.
● Please confirm the phone number before you dial.
● For Applications or Repairs and After-Sales Service, please contact the above-mentioned information center or the docomo Shop etc. near you on the NTT DOCOMO website.
NTT DOCOMO website http://www.nttdocomo.co.jp/english/
■
From DOCOMO mobile phones (In Japanese only)
(No prefix) 113 (toll free)
* Unavailable from land-line phones, etc.
■ From land-line phones (In Japanese only)
0120-800-000 (toll free)
* Unavailable from part of IP phones.
(Business hours : 24 hours (open all year round))
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