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Troubleshooting

121

10099206-AA

1207 Multiple Unexpected Print Signals A congured number of consecutive missing

prints have been detected

Check the print sensor is correctly

positioned or the host machine is

congured to output the print go signal

correctly

1208 Ribbon Fault - End of ribbon The ribbon has been nished Install new ribbon

1209 Print Signal Expected The printer has detected the congured amount

of ribbon has past the printhead without a print-

go trigger being received

Check print signal is being generated or in

the case of an optical sensor, the sensor is

correctly positioned

1210 Encoder Failed The printer has received the congured amount

of print go signals without detecting any

encoder movement.

Check the encoder is connected to the

printer. Check the signal is being received

and check the encoder wheel is in contact

with the print roller and runs freely

1211 Printhead prime failed Low ribbon has been detected (and the printer is

congured to raise a fault)

Install new ribbon

1212 Reversed Encoder Direction The encoder is mounted in the incorrect

orientation

Remount the Encoder in the Correct

orientation

1213 Low Ribbon Fault Low ribbon has been detected (and the printer is

congured to raise a fault)

Install new ribbon

1214 Image Not Ready The rst line of the image could not be delivered

to the printhead in time to print

Reduce the linear speed. Reduce the

complexity of the print if unsuccessful

1215 Image Not Ready There was insufcient time for the printer to

compile the image

Reduce the linear speed. Reduce the

complexity of the print if unsuccessful

Operation

Fault Possible Cause Corrective Action

1300 Cassette open The cassette latch has been opened Close the cassette latch

1301 User dened fault 1 User dened fault active Consult the manual from the OEM or

whoever congured the optional fault