17. WARRANTY INFORMATION
EG4
®
12000XP Warranty Document
Congratulations on your purchase. EG4 Electronics offers a 5-year Full Parts Replacement or Full
Product Replacement Warranty from the date of original inverter (EG4 12000XP*
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) purchase. Your
warranty must be registered within the first year of purchase or provide proof of purchase from an EG4
authorized distributor to remain valid. If you choose not to register or cannot provide proof of purchase,
your warranty may be invalidated. This limited warranty is to the original purchaser of the product and is
one time transferable only if the product remains installed in the original installation location. All parts
exchanges are covered during the warranty period. Outside of the continental US, replacement shipping
charges may apply.
Product that is not purchased through an EG4 approved vendor is not covered under this warranty. A list
of approved vendors can be found on our website. Reselling or removing the product from the original
installation site will void the warranty.
Warranty Exclusions - EG4 Electronics has no obligation under this limited warranty for products
subjected to the following conditions (including but not limited to):
1. Damages incurred during installation/reinstallation or removal.
2. Poor workmanship performed by an individual, installer, or a firm.
3. Damages caused by mishandling the product or inappropriate environmental exposure.
4. Damages caused by improper maintenance or operating outside the specified operating
conditions.
5. Tampering, altering, and/or disassembly of the product.
6. Using product in applications other than what the manufacturer intended.
7. Lightning, fire, flood, earthquake, terrorism, riots, or acts of God.
8. Any product with a serial number that has been altered, defaced, or removed.
9. Any unauthorized firmware updates/upgrades/patches.
10. Damages incurred from a voltage or current spikes due to open-loop lithium battery
communications.
EG4 product warranty is a limited warranty – EG4 limits its liability in the event of a product defect to
repair or replacement in accordance with the terms of this limited warranty. EG4 is not responsible for
any additional or indirect damages that may arise from the malfunctioning of the product. These
damages could be incidental or consequential, including without limitation, any liability for the loss of
revenue, profits, or time. EG4 shall not be liable for any direct or indirect loss of life, including but not
limited to bodily injury, illness, or death arising from the misuse or mishandling of the product, whether
caused by negligence or otherwise.
Return Policy and Warranty Claims Procedure: Contact your original place of purchase.
*
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Covers: EG4 12000XP | IV-12000-XP-IN-00
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